911 Call Taker – Launch Your Public Safety Career

Public Safety Dispatch Network; New Hope (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in New Hope, AL seeks 911 Call Takers to staff our communications center. You will answer emergency lines, confirm locations, collect caller information, and document incidents with approved procedures.

Light experience preferred but not required; a high school diploma or equivalent is commonly required. Training and background checks are part of the process; shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Typing

Listening

Verbal communication

Emergency call handling

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in New Hope, AL seeks 911 Call Takers to staff our communications center. You will answer emergency lines, confirm locations, collect caller information, and document incidents with approved procedures.

Light experience preferred but not required; a high school diploma or equivalent is commonly required. Training and background checks are part of the process; shifts may include nights, weekends, and overtime.