911 Call Taker – Emergency Communications Pro

Public Safety Dispatch Network; Linden (AL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Linden, AL seeks 911 Call Takers to handle emergency and nonemergency calls, confirm incident details, and document information for dispatch. The role requires following structured questioning and procedures with training provided.

Candidates typically have a high school diploma and strong listening, typing, and verbal communication skills. The position supports rotating shifts and may involve 24/7 coverage in a public safety environment.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Linden, AL seeks 911 Call Takers to handle emergency and nonemergency calls, confirm incident details, and document information for dispatch. The role requires following structured questioning and procedures with training provided.

Candidates typically have a high school diploma and strong listening, typing, and verbal communication skills. The position supports rotating shifts and may involve 24/7 coverage in a public safety environment.