911 Call Taker — Critical Frontline Communicator

Public Safety Dispatch Network; Lexington (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Lexington, AL is seeking qualified 911 Call Takers to handle emergency and non-emergency calls. The role requires verifying incident details, maintaining accurate records, and coordinating with dispatch teams to expedite responses.

Ideal candidates will have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training will cover call-taking procedures, safety protocols, and applicable certifications.

Qualifications

• Requires a high school diploma or equivalent; customer service or public safety background helpful.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact information.
• Use validated questions to identify nature and urgency of situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential information and instructions.
• Utilize language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Lexington, AL is seeking qualified 911 Call Takers to handle emergency and non-emergency calls. The role requires verifying incident details, maintaining accurate records, and coordinating with dispatch teams to expedite responses.

Ideal candidates will have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training will cover call-taking procedures, safety protocols, and applicable certifications.