Immersive AV & IT Operations Engineer

Figure AI; San Jose (CA); On-site; USD 85,000 - 125,000; Full time

Job summary

Figure AI in San Jose, CA is seeking an IT/AV Operations Specialist to ensure smooth operation of conference rooms and AV systems, while delivering Tier 1 Help Desk support. You will manage Google Workspace and Okta, assist onboarding and offboarding, and help drive IT policy standards in a fast-paced environment.

The role involves maintaining device fleets, documenting issues, and collaborating with the IT team to resolve tickets from report to close-out.

Qualifications

• 2–3 years in IT or AV support, operations or installation.
• Hands-on experience with device management tools and corporate networks.
• Proficiency with Windows, Mac and Linux operating systems.
• Experience managing Google Workspace and Okta IDP.

Responsibilities

• Manage a fleet of conference rooms in a Zoom environment and provide break/fix support.
• Document, track, and monitor customer problems to ensure timely resolution.
• Assist in building and documenting IT standards and policies.
• Manage Google Workspace and Okta accounts in coordination with IT.
• Serve as backup AV support contact when lead is unavailable.

Skills

Customer service

Problem solving

Teamwork

Tools

Google Workspace

Okta

Jira

Zoom

FleetDM

Job description

Figure AI in San Jose, CA is seeking an IT/AV Operations Specialist to ensure smooth operation of conference rooms and AV systems, while delivering Tier 1 Help Desk support. You will manage Google Workspace and Okta, assist onboarding and offboarding, and help drive IT policy standards in a fast-paced environment.

The role involves maintaining device fleets, documenting issues, and collaborating with the IT team to resolve tickets from report to close-out.