AV & IT Operations Specialist — Zoom Rooms & IT Support

Figure; San Jose (CA); On-site; USD 85,000 - 125,000; Full time

Job summary

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The company aims to ship humanoid robots with human level intelligence and operates from its San Jose, CA headquarters.

As IT/AV Operations Specialist, you will oversee daily conference room operations, support Tier 1 Help Desk tasks, onboarding/offboarding, imaging, inventory and logistics. You will manage AV/VC systems, Google Workspace and Okta, while documenting standards and policies.

Qualifications

• 2–3 years in IT or AV support, operations or installation.
• AV/VC systems knowledge in a corporate environment.
• Proficiency with Windows, Mac and Linux operating systems.
• Experience managing Google Workspace and Okta IDP.
• Solid knowledge of office networks (Wi‑Fi, DHCP, VLANs).

Responsibilities

• Managing a fleet of conference rooms in a Zoom environment, supporting ongoing break/fix, user support & training.
• Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc).
• Assist in building and documenting standards and IT policies across the company.
• Manage Google Workspace and Okta accounts, groups, and access in coordination with the IT team.
• Act as backup point of contact for AV support when lead is unavailable.

Job description

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The company aims to ship humanoid robots with human level intelligence and operates from its San Jose, CA headquarters.

As IT/AV Operations Specialist, you will oversee daily conference room operations, support Tier 1 Help Desk tasks, onboarding/offboarding, imaging, inventory and logistics. You will manage AV/VC systems, Google Workspace and Okta, while documenting standards and policies.