AV Operations Specialist

Figure AI; San Jose (CA); On-site; USD 85,000 - 125,000; Full time

Job summary

Figure AI in San Jose, CA is seeking an IT/AV Operations Specialist to ensure smooth operation of conference rooms and AV systems, while delivering Tier 1 Help Desk support. You will manage Google Workspace and Okta, assist onboarding and offboarding, and help drive IT policy standards in a fast-paced environment.

The role involves maintaining device fleets, documenting issues, and collaborating with the IT team to resolve tickets from report to close-out.

Qualifications

• 2–3 years in IT or AV support, operations or installation.
• Hands-on experience with device management tools and corporate networks.
• Proficiency with Windows, Mac and Linux operating systems.
• Experience managing Google Workspace and Okta IDP.

Responsibilities

• Manage a fleet of conference rooms in a Zoom environment and provide break/fix support.
• Document, track, and monitor customer problems to ensure timely resolution.
• Assist in building and documenting IT standards and policies.
• Manage Google Workspace and Okta accounts in coordination with IT.
• Serve as backup AV support contact when lead is unavailable.

Skills

Customer service

Problem solving

Teamwork

Tools

Google Workspace

Okta

Jira

Zoom

FleetDM

Job description

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

As IT/AV Operations Specialist, you will be responsible for the daily operations of all conference rooms, presentation spaces, and ongoing break/fix of audio visual systems. In addition, you will support the IT operations team with ongoing Tier 1 Help Desk tickets, driving issues from report to close-out, assisting with onboarding, offboarding, imaging, inventory and logistics.

Responsibilities:

• Managing a fleet of conference rooms in a Zoom environment, supporting ongoing break/fix, user support & training.
• Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc).
• Assist in building and documenting standards and IT policies across the company.
• Manage Google Workspace and Okta accounts, groups, and access in coordination with the IT team.
• Act as backup point of contact for AV support when lead is unavailable.

Requirements:

• 2-3 years in IT or AV support, operations or installation, including experience in:
• AV/VC systems knowledge in a corporate environment.
• Hands-on experience with device management tools such as Fleet and Google Device Policy MDM systems.
• Proficiency with Windows, Mac and Linux operating systems.
• Experience managing Google Workspace and Okta IDP.
• Solid knowledge of office networks (Wi-FI, DHCP, VLANs, etc).
• Excellent customer service, problem solving and teamwork abilities.

Bonus Qualifications:

• Direct experience with enterprise tools such as Google Workspace, Slack, Jira, Zoom, Envoy, FleetDM.
• Experience with enterprise ticketing systems such as Jira, ServiceNow or Zendesk.
• Direct experience with Logitech & Neat hardware and management tools.
• Scripts or basic automation for device configuration.
• Industry certifications ex: AVIXA CTS, Dante, QSC, Extron, Crestron,
• Experience operating within a globally distributed, fast paced enterprise environment.

The US base salary range for this full-time position is $85,000 to $125,000 base per year.

The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.