Junior AV Support Technician

Cypress HCM; San Francisco (CA); On-site; USD 41,328 - 55,104; Full time

Job summary

Cypress HCM is seeking a passionate Junior AV Support Technician to join their Corporate Engineering and IT team in San Francisco. This contract role requires 2 to 4 years of relevant experience and provides an opportunity to grow within the AV field.

You will serve as the primary on-site AV resource for maintaining conference rooms, troubleshooting user issues, and assisting with live events. Candidates need a strong customer-first attitude and a basic understanding of AV systems and Google Workspace.

Qualifications

• 2 to 4 years of hands-on experience in AV support, IT helpdesk, or live event production.
• Familiarity with Google Workspace and cloud-based collaboration platforms.
• Basic understanding of AV signal flow and common cable standards.

Responsibilities

• Conduct daily health checks and preventative maintenance across conference rooms.
• Act as the first responder for user-facing AV issues.
• Assist with AV needs for all-hands meetings and special events.
• Maintain cable management and hardware inventory.
• Manage support requests through the internal ticketing system.
• Participate in cross-training and small-scale AV projects.

Skills

Hands-on experience in AV support

Familiarity with Google Workspace

Understanding of AV signal flow

Strong communication skills

Problem-solving abilities

Education

High school diploma or equivalent

AVIXA CTS or Dante Certification

Job description

Overview

Our client is seeking a passionate and driven Junior AV Support Technician to join their Corporate Engineering and IT team. This contract role is ideal for a motivated professional with 2 to 4 years of experience who is eager to build a long-term AV career in a fast-paced enterprise environment.

Our teams rely seamlessly on the Google Workspace ecosystem to stay connected. You will serve as the primary on-site AV resource for our San Francisco office, ensuring our conference rooms and event spaces run flawlessly. If you have a foundational understanding of AV, a customer-first mindset, and an insatiable appetite for learning and growth, we want you on our team.

Responsibilities

• Proactive System Maintenance: Conduct daily health checks and preventative maintenance across SF conference rooms. Ensure all Google Meet hardware, displays, and integrated audio systems are fully functional and ready for the day.
• First-Line Troubleshooting: Act as the first responder for user-facing AV issues. Provide empathetic, rapid-response support for team members and guests, ensuring minimal disruption to their meetings.
• Event & Production Support: Assist with cross-functional AV needs, including room setups, equipment staging, and live event operation for all-hands meetings and special events. You will have the opportunity to shadow senior staff and learn the ropes of live audio mixing and video switching.
• Hardware & Inventory Management: Maintain impeccable cable management and equipment staging in meeting spaces. Track spare parts, manage RMAs, and help maintain an organized, up-to-date hardware inventory.
• Ticketing & Documentation: Manage support requests through our internal ticketing system. Log issues accurately, track them to resolution, and contribute to internal knowledge bases by drafting room setup notes, signal flow diagrams, and basic troubleshooting guides.
• Continuous Growth & Escalation: Actively participate in cross-training and take ownership of small-scale AV projects. Follow established troubleshooting workflows and expertly document symptoms when escalating complex issues to senior AV engineers.

Qualifications

• 2 to 4 years of hands-on experience in AV support, IT helpdesk, live event production, or a related technical support role.
• The "Google House" Ecosystem: Familiarity with Google Workspace, Google Meet hardware, and ChromeOS devices. You should be comfortable supporting cloud-based collaboration platforms.
• Technical Foundations: A solid, basic understanding of AV signal flow (audio, video, and control), EDID, common cable standards (HDMI, USB-C, CAT6), and basic networking principles as they relate to AV.
• Customer-First Attitude: Highly collaborative with strong verbal and written communication skills. You can explain technical concepts to non-technical users with patience and empathy.
• Adaptability & Problem-Solving: The ability to remain calm under pressure during high-stakes meetings, take direction well, follow established processes, and ask excellent questions.
• Education: High school diploma or equivalent required. Industry certifications (such as AVIXA CTS, Dante Certification, or ITIL) or relevant technical coursework are a massive plus and show your dedication to the craft

Compensation: $30 - $40 per hour