Imaging Support & Urgent Results Specialist

Piedmont Healthcare; Tucker (GA); Vor Ort; USD 38.000 - 56.000; Vollzeit

Zusammenfassung

Piedmont Healthcare is seeking an Imaging Call Center professional to ensure timely communication of imaging results and coordination of patient care. This on-site role supports radiologists, providers, and patients from Atlantic Station with a schedule of 3p-11:30p, Monday through Friday.

The candidate will review reports, notify caregivers, and manage urgent findings via Epic secure chat and in-basket messaging, while maintaining critical results tracker and MRI safety protocols.

Qualifikationen

• 1 year of call center, operator, dispatching, or related office experience required.
• H.S. Diploma or GED required.
• Strong communication and multitasking abilities are essential.

Aufgaben

• Answer and route calls, locate and direct calls to ordering providers when an imaging study has a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Review reports and notify patients and referring physicians as needed using Epic secure chat, e-fax and in-basket messaging.
• Maintain the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices and coordinate outcomes.

Kenntnisse

Call center experience

Communication

Organization

Ausbildung

High School Diploma or GED

Tools

Epic

Powershare

Jobbeschreibung

Piedmont Healthcare is seeking an Imaging Call Center professional to ensure timely communication of imaging results and coordination of patient care. This on-site role supports radiologists, providers, and patients from Atlantic Station with a schedule of 3p-11:30p, Monday through Friday.

The candidate will review reports, notify caregivers, and manage urgent findings via Epic secure chat and in-basket messaging, while maintaining critical results tracker and MRI safety protocols.