Imaging Support Specialist - Urgent Results & Coordination

Piedmont Healthcare; Morrow (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Piedmont Healthcare is seeking an on-site Imaging Call Center professional for the Atlantic Station location. The role focuses on timely communication of imaging results, coordination of patient care, and serving as the primary contact for radiologists, providers, and nursing staff.

You will manage urgent findings, maintain the critical results tracker, verify MRI safety for implantable devices, and collaborate with the Patient Connection Center to schedule post-interrogation appointments using

Qualifications

• H.S. Diploma or GED required.
• 1 year of call center, operator, dispatching, or related office experience required.

Responsibilities

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices (e.g., pacemakers, IUDs, neuro-stimulators) through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Education

H.S. Diploma or General Education Degree (GED) Required

Job description

Piedmont Healthcare is seeking an on-site Imaging Call Center professional for the Atlantic Station location. The role focuses on timely communication of imaging results, coordination of patient care, and serving as the primary contact for radiologists, providers, and nursing staff.

You will manage urgent findings, maintain the critical results tracker, verify MRI safety for implantable devices, and collaborate with the Patient Connection Center to schedule post-interrogation appointments using