Imaging Support Specialist – Urgent Results & Coordination

Piedmont Healthcare; Avondale Estates (GA); Sur place; USD 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Competitive benefits

Wellness programs

Opportunities for advancement

Résumé du poste

Piedmont Healthcare in Atlanta's Atlantic Station is seeking a dedicated Imaging Call Center Associate to coordinate urgent communications and support patient flow. You will work with radiologists, providers, and nursing staff to ensure timely notifications of imaging results and smooth operations.

Responsibilities include reviewing reports, using Epic secure chat, e-fax, and in-basket messaging, and verifying MRI safety for outpatients with implants, while maintaining timely scheduling through

Qualifications

• GED or equivalent required.
• 1 year of call center or related office experience required.

Responsabilités

• This role is critical in ensuring timely and accurate communication of imaging results, coordinating patient care, and facilitating smooth operations between radiologists, providers, and patients.
• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices (e.g., pacemakers, IUDs, neuro-stimulators) through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Connaissances

Communication

Call center

Imaging coordination

Formation

GED

Outils

Epic secure chat

e-fax

In-basket messaging

Powershare

Description du poste

Piedmont Healthcare in Atlanta's Atlantic Station is seeking a dedicated Imaging Call Center Associate to coordinate urgent communications and support patient flow. You will work with radiologists, providers, and nursing staff to ensure timely notifications of imaging results and smooth operations.

Responsibilities include reviewing reports, using Epic secure chat, e-fax, and in-basket messaging, and verifying MRI safety for outpatients with implants, while maintaining timely scheduling through