Imaging Support Specialist: Urgent Results & Scheduling

Piedmont Healthcare; Forest Park (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Piedmont Healthcare is seeking an Imaging Call Center support specialist to ensure timely communication of imaging results, coordinate patient care, and support seamless operations across radiology, providers, and patients. This on-site role is based at Atlantic Station.

Ideal candidates will have a GED and at least one year of call center or related office experience, with attention to detail, strong communication, and the ability to manage urgent notifications using Epic secure chat and

Qualifications

• GED required.
• 1 year of experience in call center, operator, dispatching, or related office role.

Responsibilities

• Answer, locates, and directs calls to ordering providers for imaging studies with critical results.
• Serve as first line contact for radiologists, providers, and nursing staff regarding urgent findings.
• Review reports and notify patients and referring physicians via Epic secure chat, e-fax, and in-basket messaging.
• Maintain the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices using proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Education

GED

Job description

Piedmont Healthcare is seeking an Imaging Call Center support specialist to ensure timely communication of imaging results, coordinate patient care, and support seamless operations across radiology, providers, and patients. This on-site role is based at Atlantic Station.

Ideal candidates will have a GED and at least one year of call center or related office experience, with attention to detail, strong communication, and the ability to manage urgent notifications using Epic secure chat and