Imaging Support & Urgent Results Coordinator

Piedmont Healthcare; Dunwoody (GA); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Piedmont Healthcare is seeking an Imaging Call Center professional for our Atlantic Station on-site team. The role focuses on timely communication of imaging results, coordinating care between radiologists, providers, and patients, and supporting daily Imaging Call Center operations.

The position requires a GED/HS diploma and at least 1 year of related call center experience, with strong communication skills and the ability to multitask in a fast-paced environment.

Qualifications

• 1 year of call center, operator, dispatching, or related office experience required.
• H.S. Diploma or GED required.
• Strong communication and multitasking abilities for a fast-paced environment.

Responsabilités

• Answer calls and locate/redirect to ordering providers when an imaging study has a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Review reports and notify patients and referring physicians using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work with the Patient Connection Center to schedule patients after device interrogation.
• Coordinate outside imaging requests for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Connaissances

Call center experience

Communication

Multitasking

Formation

GED / HS Diploma

Outils

Epic

Powershare

E-fax

Description du poste

Piedmont Healthcare is seeking an Imaging Call Center professional for our Atlantic Station on-site team. The role focuses on timely communication of imaging results, coordinating care between radiologists, providers, and patients, and supporting daily Imaging Call Center operations.

The position requires a GED/HS diploma and at least 1 year of related call center experience, with strong communication skills and the ability to multitask in a fast-paced environment.