Imaging Support & Care Coordinator

Piedmont Healthcare; Mableton (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Piedmont Healthcare is seeking a capable Imaging Call Center Coordinator to ensure timely and accurate communication of imaging results. You will coordinate patient care between radiologists, providers, and patients in a fast-paced, on-site environment at Atlantic Station.

The role requires at least 1 year in a call center or related office setting, a high school diploma or GED, and familiarity with Epic secure chat, e-fax, and in-basket messaging.

Qualifications

• 1 year of call center, operator, dispatching, or related office experience.
• H.S. Diploma or GED required.
• Experience coordinating imaging results and communicating with radiologists and providers.

Responsibilities

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Skills

Call center experience

Communication

Healthcare coordination

Education

High School Diploma or GED

Tools

Epic secure chat

E-fax

In-basket messaging

Powershare

Job description

Piedmont Healthcare is seeking a capable Imaging Call Center Coordinator to ensure timely and accurate communication of imaging results. You will coordinate patient care between radiologists, providers, and patients in a fast-paced, on-site environment at Atlantic Station.

The role requires at least 1 year in a call center or related office setting, a high school diploma or GED, and familiarity with Epic secure chat, e-fax, and in-basket messaging.