Imaging Support Coordinator - Urgent Results & Scheduling

Piedmont Healthcare; Lithonia (GA); On-site; USD 40,000 - 56,000; Full time

Job summary

Piedmont Healthcare at Atlantic Station in Atlanta is seeking an Imaging Call Center Coordinator to ensure timely communication of imaging results, coordinate patient care, and support radiologists, providers, and patients. This on-site role requires a HS diploma or GED and about 1 year of call center experience.

You will use Epic secure chat, e-fax, and in-basket messaging to notify stakeholders and maintain the critical results tracker.

Qualifications

• GED or HS diploma required.
• 1 year of call center or related office experience required.
• On-site Atlantic Station location.
• Imaging related coordination experience preferred.

Responsibilities

• Answer, locate, and direct calls to ordering providers for imaging with critical results.
• Serve as first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Review reports and notify patients and referring physicians via Epic secure chat, e-fax, and in-basket messaging.
• Maintain the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Skills

Call center experience

Communication skills

Scheduling

Education

H.S. Diploma or GED

Tools

Epic secure chat

e-fax

In-basket messaging

Powershare

Job description

Piedmont Healthcare at Atlantic Station in Atlanta is seeking an Imaging Call Center Coordinator to ensure timely communication of imaging results, coordinate patient care, and support radiologists, providers, and patients. This on-site role requires a HS diploma or GED and about 1 year of call center experience.

You will use Epic secure chat, e-fax, and in-basket messaging to notify stakeholders and maintain the critical results tracker.