Imaging Care & Coordination Associate

Piedmont Healthcare; Johns Creek (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Piedmont Healthcare is seeking an on-site Imaging Call Center support professional at Atlantic Station to ensure timely communication of imaging results and coordination of patient care. You will interact with radiologists, providers, and patients daily using Epic chat, e-fax, and in-basket messaging.

The role requires prior call center experience, GED, and sharp attention to detail to manage critical results and scheduling with accuracy and empathy.

Qualifications

• H.S. Diploma or GED required.
• 1 year of previous call center, operator, dispatching, or related office experience required.
• Ability to communicate clearly with patients, radiologists, and providers.

Responsibilities

• Answer, locate, and direct calls to ordering providers for imaging with critical results.
• Serve as first line contact for radiologists, providers, and nursing staff on urgent findings.
• Review reports and notify patients and referring physicians via Epic secure chat, e-fax, and in-basket messaging.
• Maintain the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implants through interrogation protocols.
• Notify ordering providers if device interrogation fails to support care planning.
• Coordinate with the Patient Connection Center for timely post-device interrogation scheduling.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center daily operations.

Skills

Communication skills

Customer service

Attention to detail

Education

H.S. Diploma or GED

Tools

Epic Secure Chat

E-fax

In-basket messaging

Powershare

Job description

Piedmont Healthcare is seeking an on-site Imaging Call Center support professional at Atlantic Station to ensure timely communication of imaging results and coordination of patient care. You will interact with radiologists, providers, and patients daily using Epic chat, e-fax, and in-basket messaging.

The role requires prior call center experience, GED, and sharp attention to detail to manage critical results and scheduling with accuracy and empathy.