Imaging Support & Urgent Results Coordinator

Piedmont Healthcare; Smyrna (GA); Presencial; USD 32 000 - 52 000; Tempo integral

Resumo da oferta

Piedmont Healthcare is hiring for an Imaging Call Center Coordinator based in Atlantic Station. This on-site role ensures timely communication of imaging results, coordinates patient care, and supports radiologists, providers, and patients.

You will handle critical result notifications, verify MRI safety, and help schedule post-device interrogation, with a schedule of 3p-11:30p Monday-Friday and a team-focused environment.

Qualificações

• H.S. Diploma or GED required.
• 1 year of call center/dispatch experience required.

Responsabilidades

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Formação académica

High School Diploma / GED

Descrição da oferta de emprego

Piedmont Healthcare is hiring for an Imaging Call Center Coordinator based in Atlantic Station. This on-site role ensures timely communication of imaging results, coordinates patient care, and supports radiologists, providers, and patients.

You will handle critical result notifications, verify MRI safety, and help schedule post-device interrogation, with a schedule of 3p-11:30p Monday-Friday and a team-focused environment.