Imaging Support Specialist - Evening Shift

Piedmont Healthcare; Clarkston (GA); Presencial; USD 36.000 - 54.000; Jornada completa

Descripción de la vacante

Piedmont Healthcare is seeking a responsive Imaging Call Center Coordinator based at Atlantic Station to ensure timely communication of imaging results and seamless care coordination between radiologists, providers, and patients.

In this on-site role, you will verify MRI safety, manage critical results, and support scheduling through Epic chat, e-fax, and Powershare, leveraging a strong customer service background to uphold patient safety and operational efficiency.

Formación

• HS Diploma or GED required.
• 1 year of call center or related office experience required.
• On-site role at Atlantic Station in Atlanta area.

Responsabilidades

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Review reports and send proper notification to patients and referring physicians using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Educación

HS Diploma or GED

Herramientas

Epic secure chat

e-fax

In-basket messaging

Powershare

Descripción del empleo

Piedmont Healthcare is seeking a responsive Imaging Call Center Coordinator based at Atlantic Station to ensure timely communication of imaging results and seamless care coordination between radiologists, providers, and patients.

In this on-site role, you will verify MRI safety, manage critical results, and support scheduling through Epic chat, e-fax, and Powershare, leveraging a strong customer service background to uphold patient safety and operational efficiency.