Imaging Support & Care Coordination Specialist

Piedmont Healthcare; Riverdale (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Piedmont Healthcare in Georgia seeks a dedicated imaging call center professional to ensure timely and accurate communication of imaging results, coordinate patient care, and support efficient operations between radiologists, providers, and patients. This on-site role is based at Atlantic Station and requires 1 year of related office experience.

The successful candidate will handle urgent communications, verify MRI safety, and collaborate with multiple teams to schedule post-device

Qualifications

• Education: H.S. Diploma or GED required.
• 1 year of call center, operator, dispatching, or related office experience required.
• Experience with imaging or radiology workflows preferred.

Responsibilities

• Answer, locate, and direct calls to ordering providers for imaging with a critical result.
• Serve as first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Review reports and notify patients and referring physicians via Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Education

H.S. Diploma or GED

Tools

Epic secure chat

e-fax

In-basket messaging

Powershare

Job description

Piedmont Healthcare in Georgia seeks a dedicated imaging call center professional to ensure timely and accurate communication of imaging results, coordinate patient care, and support efficient operations between radiologists, providers, and patients. This on-site role is based at Atlantic Station and requires 1 year of related office experience.

The successful candidate will handle urgent communications, verify MRI safety, and collaborate with multiple teams to schedule post-device