Imaging Support & Urgent Communications Specialist

Piedmont Healthcare; Lawrenceville (GA); Presencial; USD 25 000 - 30 000; Tempo integral

Resumo da oferta

Piedmont Healthcare in Lawrenceville, GA is seeking an on-site Imaging Call Center Associate to ensure timely communication of imaging results and smooth coordination between radiologists, providers, and patients located at Atlantic Station.

You will handle urgent calls, verify device safety, manage notification workflows using Epic chat and e-fax, and support daily operations to keep imaging services running efficiently.

Qualificações

• 1 year of call center, operator, dispatching, or related office experience required.
• GED or high school diploma required.
• Strong communication and teamwork skills required.

Responsabilidades

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Formação académica

High school diploma or GED

Ferramentas

Epic

Powershare

Descrição da oferta de emprego

Piedmont Healthcare in Lawrenceville, GA is seeking an on-site Imaging Call Center Associate to ensure timely communication of imaging results and smooth coordination between radiologists, providers, and patients located at Atlantic Station.

You will handle urgent calls, verify device safety, manage notification workflows using Epic chat and e-fax, and support daily operations to keep imaging services running efficiently.