Imaging Support Specialist (Critical Results)

Piedmont Healthcare; College Park (GA); On-site; USD 36,000 - 52,000; Full time

Job summary

Piedmont Healthcare is hiring for an on-site Imaging Call Center role based at Atlantic Station in Georgia. You will coordinate imaging results, support radiologists, and ensure timely communication with patients and referring physicians.

You will engage with Epic secure chat, e-fax, and in-basket messaging while maintaining critical results trackers and scheduling workflows, contributing to safe and efficient imaging services across the network.

Qualifications

• H.S. Diploma or General Education Degree (GED) Required
• 1 year of previous call center, operator, dispatching, or related office experience Required

Responsibilities

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Skills

Call center

Communication skills

Education

GED

Tools

Epic secure chat

e-fax

In-basket messaging

Powershare

Job description

Piedmont Healthcare is hiring for an on-site Imaging Call Center role based at Atlantic Station in Georgia. You will coordinate imaging results, support radiologists, and ensure timely communication with patients and referring physicians.

You will engage with Epic secure chat, e-fax, and in-basket messaging while maintaining critical results trackers and scheduling workflows, contributing to safe and efficient imaging services across the network.