Imaging Support Specialist — Urgent Communications

Piedmont Healthcare; Chamblee (GA); On-site; USD 38,000 - 46,000; Full time

Job summary

Piedmont Healthcare is seeking an Imaging Call Center Specialist for an on-site role at Atlantic Station to ensure timely, accurate communication of imaging results and coordinated patient care.

You will collaborate with radiologists, providers, and nursing staff, using Epic secure chat, e-fax, and in-basket messaging to notify patients and referring physicians. A HS diploma and 1 year of call center/office experience are required.

Qualifications

• H.S. Diploma or GED required.

Responsibilities

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices (e.g., pacemakers, IUDs, neuro-stimulators) through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Education

High School Diploma or GED

Job description

Piedmont Healthcare is seeking an Imaging Call Center Specialist for an on-site role at Atlantic Station to ensure timely, accurate communication of imaging results and coordinated patient care.

You will collaborate with radiologists, providers, and nursing staff, using Epic secure chat, e-fax, and in-basket messaging to notify patients and referring physicians. A HS diploma and 1 year of call center/office experience are required.