Imaging Support Specialist — Onsite (Atlantic Station)

Piedmont Healthcare; Alpharetta (GA); Presencial; USD 22 000 - 28 000; Tempo integral

Resumo da oferta

Piedmont Healthcare is seeking a dedicated Imaging Call Center specialist for an on-site role at Atlantic Station. You will help ensure timely communication of imaging results, coordinate patient care, and support radiologists, providers, and patients.

Requirements include a high school diploma or GED and at least one year of call center or related office experience. Epic secure chat, e-fax, and PowerShare familiarity are beneficial.

Qualificações

• 1 year of previous call center, operator, dispatching, or related office experience is required.
• H.S. Diploma or GED required.
• Strong communication and customer service skills are essential.

Responsabilidades

• Answer, locate, and direct calls to ordering providers for imaging studies with a critical result.
• Serve as first line contact for radiologists, providers, and nursing staff on urgent findings.
• Review reports and notify patients and referring physicians via Epic secure chat, e-fax, and in-basket messaging.
• Maintain the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation for alternative care planning.
• Coordinate with the Patient Connection Center for timely scheduling of post-device interrogation.
• Request and manage outside imaging for exam correlation using PowerShare.
• Perform basic office procedures to support Imaging Call Center operations.

Conhecimentos

Call center experience

Communication skills

Customer service

Formação académica

H.S. Diploma or GED

Ferramentas

Epic

e-fax

In-basket messaging

PowerShare

Descrição da oferta de emprego

Piedmont Healthcare is seeking a dedicated Imaging Call Center specialist for an on-site role at Atlantic Station. You will help ensure timely communication of imaging results, coordinate patient care, and support radiologists, providers, and patients.

Requirements include a high school diploma or GED and at least one year of call center or related office experience. Epic secure chat, e-fax, and PowerShare familiarity are beneficial.