Imaging Support Coordinator - Onsite (Atlantic Station)

Piedmont Healthcare; Duluth (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

Piedmont Healthcare is seeking an on-site Imaging Call Center Coordinator to ensure timely communication of imaging results and coordination of patient care. The role supports radiologists, providers, and patients and involves using Epic secure chat, e-fax, and in-basket messaging.

Qualified candidates have a GED and at least 1 year of related call center or office experience. This position is based at our Atlantic Station site in Georgia and emphasizes accuracy, teamwork, and patient-focused

Qualifications

• 1 year of previous call center, operator, dispatching, or related office experience required.
• H.S. Diploma or GED required.

Responsibilities

• Answer, locate, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices (e.g., pacemakers, IUDs, neuro-stimulators) through interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work with the Patient Connection Center to schedule patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Skills

Call center experience

Education

GED

Tools

Epic secure chat

e-fax

In-basket messaging

Job description

Piedmont Healthcare is seeking an on-site Imaging Call Center Coordinator to ensure timely communication of imaging results and coordination of patient care. The role supports radiologists, providers, and patients and involves using Epic secure chat, e-fax, and in-basket messaging.

Qualified candidates have a GED and at least 1 year of related call center or office experience. This position is based at our Atlantic Station site in Georgia and emphasizes accuracy, teamwork, and patient-focused