Imaging Support Coordinator – On-Site

Piedmont Healthcare; Norcross (GA); On-site; USD 25,000 - 33,000; Full time

Job summary

Piedmont Healthcare is seeking a details-oriented Imaging Call Center specialist to ensure timely communication of imaging results and smooth coordination between radiologists, providers, and patients. This on-site role supports the Imaging Call Center at Atlantic Station in Georgia.

The position requires a high school diploma or GED and about 1 year of call center or related office experience. You’ll work with Epic secure chat, e-fax, and in-basket messaging to notify physicians and patients

Qualifications

• GED or HS Diploma required.
• 1 year of previous call center, operator, dispatching, or related office experience required.

Responsibilities

• Answer, locate, and direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Review reports and send proper notification to patients and referring physicians using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work with the Patient Connection Center to ensure timely scheduling of patients’ post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center’s daily operations.

Skills

Call center experience

Communication skills

Patient coordination

Education

H.S. Diploma or GED

Tools

Epic secure chat

e-fax

In-basket messaging

Job description

Piedmont Healthcare is seeking a details-oriented Imaging Call Center specialist to ensure timely communication of imaging results and smooth coordination between radiologists, providers, and patients. This on-site role supports the Imaging Call Center at Atlantic Station in Georgia.

The position requires a high school diploma or GED and about 1 year of call center or related office experience. You’ll work with Epic secure chat, e-fax, and in-basket messaging to notify physicians and patients