Imaging Support Coordinator — Evening Shift (3p–11:30p)

Piedmont HealthCare; Atlanta (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Piedmont Healthcare is seeking a dedicated Imaging Call Center support specialist to ensure timely and accurate communication of imaging results, coordinate patient care, and facilitate smooth operations between radiologists, providers, and patients.

The role requires handling critical results notifications using Epic secure chat, e-fax, and in-basket messaging, while ensuring MRI safety protocols for outpatients with implantable devices. This on-site position is based in Atlantic Station.

Qualifications

• 1 year of call center, operator, dispatching, or related office experience required.
• H.S. Diploma or GED required.
• On-site position based out of Atlantic Station.

Responsibilities

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices (e.g., pacemakers, IUDs, neuro-stimulators) through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Skills

Call center experience

Medical imaging coordination

Education

H.S. Diploma or GED

Tools

Epic secure chat

e-fax

in-basket messaging

Powershare

Job description

Piedmont Healthcare is seeking a dedicated Imaging Call Center support specialist to ensure timely and accurate communication of imaging results, coordinate patient care, and facilitate smooth operations between radiologists, providers, and patients.

The role requires handling critical results notifications using Epic secure chat, e-fax, and in-basket messaging, while ensuring MRI safety protocols for outpatients with implantable devices. This on-site position is based in Atlantic Station.