Imaging Care Coordinator — Call Center Specialist

Piedmont Healthcare; Kennesaw (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Piedmont Healthcare in Atlantic Station is seeking an Imaging Call Center Coordinator to ensure timely communication of imaging results and scheduling. You will coordinate with radiologists, providers, and patients, and maintain critical results tracking using secure messaging tools.

Experience in a hospital setting and familiarity with Epic, PowerShare, and e-fax workflows are valuable. This on-site role offers growth within Piedmont's care team.

Qualifications

• GED required for entry.
• At least 1 year of call center/dispatch experience.
• Familiar with imaging workflow tools and hospital operations.

Responsibilities

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians via Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work with the Patient Connection Center to ensure timely scheduling of post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Skills

Call center experience

Education

GED

Tools

Epic system

e-fax

in-basket messaging

Powershare

Job description

Piedmont Healthcare in Atlantic Station is seeking an Imaging Call Center Coordinator to ensure timely communication of imaging results and scheduling. You will coordinate with radiologists, providers, and patients, and maintain critical results tracking using secure messaging tools.

Experience in a hospital setting and familiarity with Epic, PowerShare, and e-fax workflows are valuable. This on-site role offers growth within Piedmont's care team.