Imaging Support Specialist - Critical Results & Scheduling

Piedmont Healthcare; Peachtree Corners (GA); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Piedmont Healthcare in Peachtree Corners, GA, is seeking an Imaging Call Center Coordinator to ensure timely communication of imaging results and smooth coordination between radiologists, providers, and patients.

This on-site role requires one year of call center experience, a GED, and strong communication skills. You will use Epic secure chat, e-fax, and Powershare to notify referring physicians and schedule post-device interrogations at Atlantic Station.

Qualifications

• 1 year of call center, operator, dispatching, or related office experience required.
• HS Diploma or GED required.

Responsabilités

• Answer calls and locate or direct calls to ordering providers for imaging studies.
• Serve as first line contact for radiologists, providers, and nursing staff on urgent findings.
• Review reports and notify patients and referring physicians via Epic secure chat, e-fax and in-basket messaging.
• Maintain the critical results tracker to ensure timely communication.
• Verify MRI safety for outpatients with implantable devices through interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Coordinate scheduling with the Patient Connection Center for post-device interrogation.
• Request outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support Imaging Call Center daily operations.

Connaissances

Call center

Communication

Customer service

Formation

GED or HS Diploma

Outils

Epic

Powershare

e-fax / in-basket messaging

Description du poste

Piedmont Healthcare in Peachtree Corners, GA, is seeking an Imaging Call Center Coordinator to ensure timely communication of imaging results and smooth coordination between radiologists, providers, and patients.

This on-site role requires one year of call center experience, a GED, and strong communication skills. You will use Epic secure chat, e-fax, and Powershare to notify referring physicians and schedule post-device interrogations at Atlantic Station.