Imaging Support Specialist: Critical Result Coordination

Piedmont Healthcare; Marietta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Piedmont Healthcare is seeking an on-site Imaging Call Center Coordinator to ensure timely communication of imaging results and coordination of patient care. You will serve as the first point of contact for radiologists, providers, and nursing staff, ensuring urgent findings are communicated promptly using Epic secure chat, e-fax, and in-basket messaging.

Responsibilities include maintaining the critical results tracker, verifying MRI safety for outpatients with implants, and coordinating

Qualifications

• 1 year of call center, operator, dispatching, or related office experience required.
• HS Diploma or GED required.

Responsibilities

• Answer and route calls to ordering providers for imaging with critical results.
• Serve as first line contact for radiologists, providers, and nursing staff on urgent imaging findings.
• Review reports and notify patients and referring physicians via Epic secure chat, e-fax, and in-basket messaging.
• Maintain critical results tracker for timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices and report any interrogation failures.
• Notify providers when devices fail interrogation to support care planning.
• Coordinate with Patient Connection Center for post-device interrogation scheduling.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support Imaging Call Center operations.

Skills

Call center experience

Communication skills

Patient coordination

Education

High School Diploma or GED

Tools

Epic secure chat

e-fax

in-basket messaging

Powershare

Job description

Piedmont Healthcare is seeking an on-site Imaging Call Center Coordinator to ensure timely communication of imaging results and coordination of patient care. You will serve as the first point of contact for radiologists, providers, and nursing staff, ensuring urgent findings are communicated promptly using Epic secure chat, e-fax, and in-basket messaging.

Responsibilities include maintaining the critical results tracker, verifying MRI safety for outpatients with implants, and coordinating