Imaging Results & Radiology Liaison

Piedmont Healthcare; Avondale Estates (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Piedmont Healthcare in Atlanta (Atlantic Station) is seeking an Imaging Call Center Coordinator to ensure timely and accurate communication of imaging results, coordinate patient care, and support daily operations between radiologists, providers, and patients.

This on-site role requires attention to detail, strong communication, and ability to use Epic secure chat, e-fax, and in-basket messaging to notify and schedule patients.

Qualifications

• 1 year of previous call center, operator, dispatching, or related office experience required.
• Strong communication skills and ability to coordinate with multiple stakeholders.
• Familiarity with Epic or radiology workflows is a plus.

Responsibilities

• Answer, locates, direct calls to ordering providers for imaging with critical results.
• Serve as first line contact for radiologists, providers, and nursing staff on urgent findings.
• Review reports and notify patients and referring physicians using Epic secure chat, e-fax and in-basket messaging.
• Maintain critical results tracker to ensure timely communication.
• Verify MRI safety for outpatients with implants through interrogation protocols.
• Notify providers when devices fail interrogation to aid planning.
• Coordinate scheduling with Patient Connection Center post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support Imaging Call Center operations.

Skills

Communication

Call center experience

Coordination

Education

HS Diploma/GED

Tools

Epic secure chat

e-fax

In-basket messaging

Powershare

Job description

Piedmont Healthcare in Atlanta (Atlantic Station) is seeking an Imaging Call Center Coordinator to ensure timely and accurate communication of imaging results, coordinate patient care, and support daily operations between radiologists, providers, and patients.

This on-site role requires attention to detail, strong communication, and ability to use Epic secure chat, e-fax, and in-basket messaging to notify and schedule patients.