Imaging Support & Communications Specialist

Piedmont Healthcare; Riverdale (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

Piedmont Healthcare in Atlanta, GA is seeking an Imaging Call Center Coordinator to ensure timely communication of imaging results and coordinate patient care. This on-site role supports radiologists, providers, and patients, using Epic chat and secure messaging to notify urgent findings.

You will verify MRI safety for outpatients with implants, manage the critical results tracker, and collaborate with the Patient Connection Center to schedule post-interrogation visits.

Qualifications

• H.S. Diploma or GED is required.
• 1 year of call center, operator, dispatch or related office experience required.
• Experience with imaging workflows is a plus.

Responsibilities

• Answer, locate, and direct calls to ordering providers for imaging with critical results.
• Serve as first line contact for radiologists, providers, and nursing staff on urgent findings.
• Review reports and notify patients and referring physicians via Epic chat, e-fax and messaging.
• Maintain the critical results tracker to ensure timely communication.
• Verify MRI safety for outpatients with implants using interrogation protocols.
• Notify providers when devices fail interrogation to aid care planning.
• Coordinate with Patient Connection Center to schedule post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support Imaging Call Center daily operations.

Skills

Call center experience

Communication skills

Medical imaging coordination

Education

H.S. Diploma or GED

Tools

Epic secure chat

e-fax

In-basket messaging

Powershare

Job description

Piedmont Healthcare in Atlanta, GA is seeking an Imaging Call Center Coordinator to ensure timely communication of imaging results and coordinate patient care. This on-site role supports radiologists, providers, and patients, using Epic chat and secure messaging to notify urgent findings.

You will verify MRI safety for outpatients with implants, manage the critical results tracker, and collaborate with the Patient Connection Center to schedule post-interrogation visits.