Imaging Support & Care Coordination Specialist

Piedmont Healthcare; Sandy Springs (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

Piedmont Healthcare in Sandy Springs, GA is seeking an Imaging Call Center Coordinator to ensure timely communication of imaging results, coordinate patient care, and support radiology operations on-site at Atlantic Station.

The role requires strong call center experience, attention to detail, and the ability to use Epic chat/e-fax for notifications. If you thrive in a fast-paced, patient-focused environment, join our team.

Qualifications

• H.S. Diploma or General Education Degree (GED) Required

Responsibilities

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Education

High School Diploma or GED

Job description

Piedmont Healthcare in Sandy Springs, GA is seeking an Imaging Call Center Coordinator to ensure timely communication of imaging results, coordinate patient care, and support radiology operations on-site at Atlantic Station.

The role requires strong call center experience, attention to detail, and the ability to use Epic chat/e-fax for notifications. If you thrive in a fast-paced, patient-focused environment, join our team.