Imaging Care Coordination Specialist

Piedmont Healthcare; Peachtree Corners (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Piedmont Healthcare is seeking an Imaging Call Center Coordinator for an on-site role at Atlantic Station. You will ensure timely communication of imaging results and support coordination between radiologists, providers, and patients.

The position requires at least a GED and 1 year of call center/related office experience; familiarity with imaging workflows and Epic chat tools is a plus. This is an on-site opportunity with potential for growth within Piedmont.

Qualifications

• GED or high school diploma required.
• Minimum 1 year of call center or related office experience.
• Experience in radiology imaging operations is a plus.

Responsibilities

• Answer, locate, and direct calls to ordering providers for imaging studies with critical results.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Review reports and notify patients and referring physicians via Epic Secure Chat, e-fax, and in-basket messaging.
• Maintain the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through interrogation protocols.
• Notify ordering providers when devices fail interrogation to aid care planning.
• Collaborate with the Patient Connection Center to schedule post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Skills

Call center experience

Communication skills

Healthcare setting

Education

GED or high school diploma

Tools

Epic Secure Chat

Powershare

e-fax

In-basket messaging

Job description

Piedmont Healthcare is seeking an Imaging Call Center Coordinator for an on-site role at Atlantic Station. You will ensure timely communication of imaging results and support coordination between radiologists, providers, and patients.

The position requires at least a GED and 1 year of call center/related office experience; familiarity with imaging workflows and Epic chat tools is a plus. This is an on-site opportunity with potential for growth within Piedmont.