Imaging Scheduler & Patient Access Specialist

Vail Health Hospital; Utah; Remote; USD 29,000 - 35,000; Full time

Benefits offered by this job

Parental leave (4 weeks paid)

Housing programs

Childcare reimbursement

Medical insurance

Dental insurance

Vision insurance

Tuition Assistance

Student Loan Repayment

Specialty Certification Reimbursement

Annual Supplemental Educational Funds

Five weeks PTO in first year

403(b) Retirement plan with immediate

Job summary

Vail Health Hospital is seeking an efficient scheduling associate to coordinate outpatient imaging and cardiopulmonary procedures. You will verify orders, arrange appointments based on prep instructions, and manage patient demographics and insurance details to ensure accuracy and adherence to guidelines.

You will handle high-volume calls, create Pre-Registration accounts, and communicate clearly with staff and providers. Strong attention to detail and HIPAA compliance are essential for this role.

Qualifications

• Previous admitting or clerical experience preferred
• Working knowledge of medical terminology preferred
• Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job‑specific competencies, access online forms and policies, complete online benefits enrollment, etc. Office‑level typing and computer skills are required.
• Must have working knowledge of the English language, including reading, writing, and speaking English.

Responsibilities

• Accurate and timely scheduling of Outpatient Imaging and Cardiopulmonary procedures. Considers preparation instructions, provider request and patient preferences when selecting location date and time for the appointment. Follows Scheduling and Insurance Guidelines.
• Responsible for answering incoming phone calls, taking complete messages, prioritizing and redirecting calls appropriately.
• Obtains complete orders prior to scheduling. Works closely with clinic staff, providers and technologists to ensure demographic and insurance information is up to date, orders are accurate and diagnosis codes support medical necessity.
• Creates complete and accurate Pre-Registration accounts for all scheduled appointments.
• Uses scheduling request lists to make outgoing calls to patients as orders come in. Documents contact attempts and selects appropriate dates for follow up calls. Enters clear comments for tracking and communication with staff and providers. Follows reminder call procedures.
• Provides patients with complete preparation instructions, education, directions, and check in times. Addresses or redirects patient questions appropriately.
• Responsible for coordinating with other staff members and schedulers when out of the office to ensure scheduling activity continues seamlessly.
• Demonstrates excellent communication skills and phone etiquette. Interacts with external and internal parties with respect, courtesy, and sensitivity.
• Role models principles of a Just Culture and Organizational Values.
• Perform other duties as assigned. Must be HIPAA compliant.

Skills

Admitting experience

Clerical skills

Medical terminology

Typing

English proficiency

Job description

Vail Health Hospital is seeking an efficient scheduling associate to coordinate outpatient imaging and cardiopulmonary procedures. You will verify orders, arrange appointments based on prep instructions, and manage patient demographics and insurance details to ensure accuracy and adherence to guidelines.

You will handle high-volume calls, create Pre-Registration accounts, and communicate clearly with staff and providers. Strong attention to detail and HIPAA compliance are essential for this role.