Imaging Results & Care Coordination Specialist

Piedmont; Atlanta (GA); On-site; USD 40,000 - 54,000; Full time

Job summary

Piedmont is seeking an on-site Imaging Call Center professional based at Atlantic Station to ensure timely communication of imaging results and coordination of patient care. You will act as the first line contact for radiologists, providers, and nursing staff, handling urgent findings and scheduling coordination.

The role requires 1 year of call center or related office experience and a GED or high school diploma.

Qualifications

• H.S. Diploma or GED required.

Responsibilities

• Answer, locate, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using PowerShare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Skills

Call center operations

Effective communication

Patient coordination

Education

GED

Tools

Epic secure chat

PowerShare

In-basket messaging

Job description

Piedmont is seeking an on-site Imaging Call Center professional based at Atlantic Station to ensure timely communication of imaging results and coordination of patient care. You will act as the first line contact for radiologists, providers, and nursing staff, handling urgent findings and scheduling coordination.

The role requires 1 year of call center or related office experience and a GED or high school diploma.