Imaging Call Center Specialist — Urgent Results

Piedmont Healthcare; Tucker (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

Piedmont Healthcare is seeking an Imaging Call Center professional to ensure timely and accurate communication of imaging results and coordinated patient care. This on-site role supports radiologists, providers, and patients across Georgia with Epic-based communications.

The position emphasizes accurate notification, device safety verification, and collaboration with scheduling and call center teams to streamline post- interrogation workflows.

Qualifications

• 1 year of previous call center, operator, dispatching, or related office experience required.
• H.S. Diploma or GED required.

Responsibilities

• Answer, locate, and direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Review reports and send proper notification to patients and referring physicians using Epic secure chat, e-fax, and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices (e.g., pacemakers, IUDs, neuro-stimulators) through interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Skills

Call center experience

Communication

Education

GED

Tools

Epic

Powershare

Job description

Piedmont Healthcare is seeking an Imaging Call Center professional to ensure timely and accurate communication of imaging results and coordinated patient care. This on-site role supports radiologists, providers, and patients across Georgia with Epic-based communications.

The position emphasizes accurate notification, device safety verification, and collaboration with scheduling and call center teams to streamline post- interrogation workflows.