ID/DD Support Coordinator II (Case Manager II)

City of Norfolk; Norfolk (VA); On-site; USD 49,000 - 56,000; Full time

Job summary

The City of Norfolk seeks an ID/DD Support Coordinator II (Case Manager II) to help individuals with intellectual and developmental disabilities access medical, psychiatric, social, educational, vocational, and residential supports in the community.

You will conduct initial and annual assessments and develop an Individual Support Plan, coordinating services and ensuring compliant documentation while monitoring progress on your caseload.

Qualifications

• Bachelor's degree in a human services field or equivalent.
• Experience in a human services field related to the assignment.
• Experience with case management preferred.

Responsibilities

• Completes initial and annual assessment of individuals for planning services and supports.
• Develops Individual Support Plan based on assessment information in collaboration with the individual and/or family.
• Provides linkage, coordination, and monitoring for services including Medicaid Waiver Services and coordination with community agencies.
• Maintains chart documentation that complies with agency guidelines and state regulations, supporting billing.
• Complies with State Case Management Licensure regulations, HIPAA, and Human Rights regulations.
• Conducts face-to-face visits at least every 90 days and completes monthly activity related to the ISP.
• Monitors progress and service delivery for individuals on assigned caseload, with more frequent service as needed.
• Identifies and accesses resources to meet identified needs and entitlements.
• Performs other related duties as assigned.

Skills

Case management

Education

Bachelor's degree in a human services field

Job description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking an ID/DD Support Coordinator II (Case Manager II) to assist individuals with Intellectual and Developmental Disabilities in accessing needed medical, psychiatric, social, educational, vocational, residential, and other supports essential for living in the community and in developing his or her desired lifestyle.

Department Hiring Salary Range

$49,152- $56,403

Essential functions include but are not limited to:

• Completes initial and annual assessment of individuals for planning services and supports.

• Develops Individual Support Plan based on assessment information in collaboration with the individual and/or family.

• Provides linkage, coordination, and monitoring for services to include Medicaid Waiver Services provided by private providers, other community agencies, natural support systems and other units in the NCSB.

• Maintains chart documentation that is compliant with agency guidelines and state regulations. Ensures that documentation substantiates billing for services.

• Complies with all State Case Management Licensure regulations, HIPAA, and Human Rights regulations.

• Conducts face-to-face visits at a minimum of every 90 days and completes monthly activity related to the individual service plan.

• Monitors progress, service delivery, and individual satisfaction by providing monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever clinically indicated.

• Identifies and accesses resources to meet identified needs and assist individuals in procuring and maintaining resources and entitlements.

• Performs other related duties as assigned.

Bachelor's degree in a human services field, or equivalent combination of training and experience. Experience in a human services field related to the area of assignment, to include work in case management. Some assignments also require specific experience working with various types of client populations.

Preferred Experience:

One (1) year experience in the Intellectual Disabilities field, preferably in the case management area.

• Valid Driver's License may be preferred depending on assignment.
• Certification in basic first aid and CPR, depending on area of assignment preferred.