Supervisor, Adult DS Support Coordinator

Hampton-Newport News Community Services Board; Hampton (VA); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Virginia Retirement System

Paid time off and paid holidays

Life insurance

Flexible Spending Account

Employee discounts and development

Job summary

Hampton-Newport News Community Services Board seeks an experienced Support Coordination Supervisor to lead a team serving adults with IDD. The role blends staff supervision with program oversight to ensure responsive, person-centered services and quality outcomes.

You will guide seven coordinators, manage service plans and records, and ensure compliance with state and federal requirements while fostering collaboration with individuals, families, providers, and community partners.

Qualifications

• Bachelor's Degree in a human services field (Social Work, Psychology, or Counseling) with 3 years of experience in support coordination services.
• Experience supervising and developing a team of professionals (approximately seven Support Coordinators).

Responsibilities

• Lead, coach, and supervise a team of Support Coordinators, including caseload assignments, performance feedback, training, and professional development.
• Oversee person-centered planning, assessments, service plans, required contacts, and clinical documentation to ensure quality and timely service delivery.
• Ensure compliance with DBHDS, Medicaid Waiver, DOJ Settlement Agreement, IDOLS, SIS, and agency requirements.
• Provide guidance on complex cases, crisis intervention, advocacy, hospital coordination, discharge planning, and continuity of care.
• Support overall program operations through quality improvement, budget monitoring, program evaluation, and direct Support Coordination coverage when needed.

Skills

Leadership

Team supervision

Staff development

Education

Bachelor's Degree in a human services field (Social Work, Psychology, or Counseling)

Three years of experience in support coordination services

Job description

Supervisor, Adult DS Support Coordination

Annual Salary: $57,119

Work Schedule: Monday - Friday, 8:00 am to 5 pm

Bring your Support Coordination experience and leadership skills to the Hampton-Newport News Community Services Board! We are seeking an experienced human services professional to join our Intellectual and Developmental Disabilities (IDD) Services team as a Support Coordination Supervisor.

This is an excellent opportunity for an experienced Support Coordinator or Case Manager who is ready to expand their impact by guiding and developing a team of professionals serving adults with intellectual and developmental disabilities.

As a Support Coordination Supervisor, you will oversee approximately seven Support Coordinators and help ensure individuals receive responsive, person-centered services that promote choice, independence, community involvement, and quality of life. You'll combine staff supervision with program oversight, quality assurance, problem-solving, and collaboration with individuals, families, providers, and community partners.

Requirements

• Bachelor's Degree in a human services field of study, such as Social Work, Psychology, or Counseling, and three (3) years of experience in support coordination services to the assigned client population.

What You'll Do

As a member of the IDD Services leadership team, you will help keep Support Coordination services running effectively while ensuring staff have the guidance and resources they need to succeed.

Key responsibilities include:

• Lead, coach, and supervise a team of Support Coordinators, including caseload assignments, performance feedback, training, and professional development.
• Oversee person-centered planning, assessments, service plans, required contacts, and clinical documentation to ensure quality and timely service delivery.
• Ensure compliance with DBHDS, Medicaid Waiver, DOJ Settlement Agreement, IDOLS, SIS, and agency requirements.
• Provide guidance on complex cases, crisis intervention, advocacy, hospital coordination, discharge planning, and continuity of care.
• Support overall program operations through quality improvement, budget monitoring, program evaluation, and direct Support Coordination coverage when needed.

Why Join H-NNCSB?

The Hampton-Newport News Community Services Board provides a comprehensive continuum of community-based services to individuals and families throughout the Peninsula who are affected by mental illness, developmental disabilities, and substance use disorders.

As a full-time employee, you'll have access to a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Virginia Retirement System (VRS)
• Paid time off and paid holidays
• Life insurance
• Flexible Spending Account
• Employee discounts and additional agency benefits
• Opportunities for professional growth and development

The selected candidate must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks.