Support Coordinator (Case Manager III)

City of Norfolk, VA; Norfolk (VA); On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick leave

Pension plan

Health and dental insurance

Employer provided parking

457 plan

Job summary

City of Norfolk, VA is seeking a dedicated Support Coordinator (Case Manager III) to assist individuals with Intellectual and Developmental Disabilities in accessing medical, psychiatric and social supports. The role focuses on coordinating services and developing personalized plans to help clients live independently in the community.

The position requires a Bachelor's degree in human services and at least two years of related experience; a valid driver's license may be required depending on

Qualifications

• Bachelor's degree in a human services field.
• Two years of experience in a human services field related to the areas of assignment.
• Valid Driver's License may be required depending on assignment.

Responsibilities

• Completes initial and annual assessment of individuals for planning services and supports.
• Develops Individual Support Plan based on assessment information in collaboration with the individual and/or family.
• Provides linkage, coordination, and monitoring of services/supports to include Medicaid Waiver Services provided by private providers, other community agencies, natural support systems and other units in the NCSB.
• Maintains chart documentation that is in compliance with agency guidelines and state regulations. Ensures that documentation substantiates billing for services. Conducts face-to-face visits at a minimum of every 90 days and completes monthly activity related to the individual service plan.
• Monitors progress, service delivery, and individual satisfaction by providing monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever clinically indicated.
• Identifies and accesses resources to meet identified needs and assist individuals in procuring and maintaining resources and entitlements.

Education

Bachelor's degree in a human services field.

Job description

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world\'s largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use disorders, intellectual/developmental disabilities, and housing and homelessness. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community. Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. The NCSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the people we serve. The NCSB is currently seeking a Support Coordinator (Case Manager III) to assist individuals with Intellectual and Developmental Disabilities in accessing needed medical, psychiatric, social, educational, vocational, residential, and other supports essential for living in the community and in developing his or her desired lifestyle.

Department Hiring Salary Range: $54,190-$62,185

Essential Functions

• Completes initial and annual assessment of individuals for planning services and supports.
• Develops Individual Support Plan based on assessment information in collaboration with the individual and/or family.
• Provides linkage, coordination, and monitoring of services/supports to include Medicaid Waiver Services provided by private providers, other community agencies, natural support systems and other units in the NCSB.
• Maintains chart documentation that is in compliance with agency guidelines and state regulations. Ensures that documentation substantiates billing for services. Conducts face-to-face visits at a minimum of every 90 days and completes monthly activity related to the individual service plan.
• Monitors progress, service delivery, and individual satisfaction by providing monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever clinically indicated.
• Identifies and accesses resources to meet identified needs and assist individuals in procuring and maintaining resources and entitlements.
• Assists individual/family in obtaining needed services on an emergency basis, i.e. hospitalization, housing, food, medications, etc.
• Performs other related duties as assigned.

Education/Experience

Bachelor\'s degree in a human services field.

Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.

Preferred Education And Experience

Bachelor\'s Degree in human services or related field and equivalent.

At least two (2) years\' experience in the Intellectual Disabilities field or co-occurring populations preferably in the case management area.

Additional Information & Requirements

• Valid Driver\'s License may be required depending on assignment.
• Certification in basic first aid and CPR, depending on area of assignment.
• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant\'s school of enrollment must be an accredited institution.

Note

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

03

If you were referred for this position by a current City of Norfolk employee, please provide the employee\'s full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

04

Please select the highest level of education you have completed.

• High School Diploma/GED
• Associate\'s Degree
• Bachelor\'s Degree
• Master\'s Degree or higher

05

Do you have at least two (2) years of experience in the field of developmental disabilities?

• Yes
• No

06

Briefly explain your experience working with individuals with developmental disabilities.

07

Do you have a valid driver\'s license?

• Yes
• No

08

Please provide the name, email address, and phone number of your current or most recent supervisor

09

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

10

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran
• Required Question