Service Coordinator (Case Manager III)

City of Norfolk, VA; Norfolk (VA); On-site; USD 54,000 - 56,000; Full time

Benefits offered by this job

Employer-provided parking

Pension plan

Paid holidays and vacation

Job summary

City of Norfolk seeks a Service Coordinator (Case Manager III) for the Infant and Toddler Connection to manage a caseload of children with developmental needs and coordinate resources for families accessing early intervention services.

You will work with families, therapists, and community partners, document progress, and ensure compliance with federal and state regulations while traveling for home visits.

Qualifications

• Bachelor's degree in a human services field.
• Two years' experience in a human services field related to the assignment.
• Must be able to obtain Early Intervention Case Manager certification (DBHDS preferred).
• Valid Driver's License may be required depending on assignment.

Responsibilities

• Work with the family from initial intake through IFSP development, IFSP reviews, and annual assessments.
• Link individuals to medical services, therapists, support groups, and preschool special education.
• Contact families monthly to monitor progress and ensure supports are delivered as needed.
• Coordinate with service providers to ensure IFSP compliance with regulations.
• Document all work in the electronic record within required timelines.
• Travel in the community and conduct home visits as part of the assignment.

Skills

Case management

Resource linkage

Travel to homes

Education

Bachelor's degree in Human Services

Undergraduate degree areas (see list)

Job description

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community. Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Service Coordinator (Case Manager III) in Infant and Toddler Connection. This position provides Service Coordination for children and families receiving early intervention services through the Infant & Toddler Connection of Norfolk. It manages a caseload of children with developmental delays, atypical development, or medical conditions likely to lead to developmental delays, ensuring families can access the resources needed to help their child reach developmental milestones.

Department Hiring Salary Range

$54,190-$56,087

Essential Functions

• Service Coordinator (Case Manager III) will work with the family from the initial intake appointment, through assessment, IFSP development, IFSP reviews, annual assessments, and transition.
• Link individuals to needed resources and supports, including medical services, outpatient therapists, support groups, and preschool special education.
• Contact family to check on progress monthly to determine if there are changes in status and if supports are being delivered as expected.
• Coordinate with service provider(s) routinely to ensure child is making progress and IFSP is in compliance with Federal and State regulations.
• Document all components of work in the electronic record within program expected timelines.
• Service Coordination will require travel in the community and home visits at the families' homes and other community locations.

Education/Experience

Bachelor's degree in a human services field.

Two years' experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.

Preferred Undergraduate Degree In One Of The Following Areas

• Allied Health
• Child and Family Studies
• Counseling
• Criminal Justice
• Early Childhood (including growth and development; special education)
• Human Development
• Human Services
• Nursing
• Psychology
• Public Health
• Social Work
• Special Education
• Master's degree preferred.

Additional Information & Requirements

• Valid Driver's License may be required depending on assignment.
• Certification in basic first aid and CPR, depending on area of assignment.
• Must be able to obtain Early Intervention Case Manager certification through DBHDS preferred.
• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
• Retirement

Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

Tuition Assistance Program

The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

Note

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.