ICU Front Desk & Care Coordinator (Per Diem)

Boston Medical Center, Corp.; Northern (KY); Hybrid; USD 25,000 - 37,000; Full time

Job summary

Boston Medical Center, Corp. is seeking a Unit Secretary for the ICU. The position supports front desk operations, patient information, and non-clinical communications under a Per Diem schedule.

The role involves coordinating clerical tasks and assisting with patient workflows. Responsibilities include maintaining charts, answering calls, arranging transportation, orienting patients to the unit, and ensuring timely access to hospital services for patients and visitors.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of clerical experience in a healthcare setting preferred.
• Proficiency with Microsoft Office and basic office equipment.
• Excellent interpersonal and communication skills; able to interact professionally with patients, families, and staff.

Responsibilities

• Provide information to patients and visitors and respond to inquiries in a courteous, professional manner.
• Coordinate front desk/office support and clerical duties for the ICU.
• Answer phones and manage patient call lights and triage guidance.
• Maintain patient communication records, charts, and unit logs.
• Assist in patient admissions, discharges, and transfer processes when needed.
• Support transport scheduling and coordinate with multiple departments for patient services.

Skills

Interpersonal skills

Organizational skills

Typing

Telephone skills

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Boston Medical Center, Corp. is seeking a Unit Secretary for the ICU. The position supports front desk operations, patient information, and non-clinical communications under a Per Diem schedule.

The role involves coordinating clerical tasks and assisting with patient workflows. Responsibilities include maintaining charts, answering calls, arranging transportation, orienting patients to the unit, and ensuring timely access to hospital services for patients and visitors.