ICU Unit Secretary - Per Diem, Patient Access

Boston Medical Center; Boston (MA); On-site; USD 25,000 - 37,000; Full time

Job summary

Boston Medical Center is seeking an ICU Unit Secretary for Per Diem shifts to support daily patient care operations. You will provide non-clinical information, manage front desk activities, and ensure timely responses to patient and family inquiries across day, evening, and night rotations.

The role involves coordinating administrative tasks, updating charts, and aiding in admissions/discharges while maintaining clear communication with nursing and medical staff.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of clerical experience in a healthcare setting preferred.
• Proficiency with Microsoft Office and basic office equipment.

Responsibilities

• Provide information to patients and families; respond to inquiries from patients, families, staff or visitors.
• Coordinate front desk/office support and perform department clerical duties.
• Answer phones, respond to inquiries, and triage calls and messages in a timely manner.
• Assist in patient admissions, discharges and transfers as needed and support chart completion.

Skills

Interpersonal skills

English communication

Typing/keyboard skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Boston Medical Center is seeking an ICU Unit Secretary for Per Diem shifts to support daily patient care operations. You will provide non-clinical information, manage front desk activities, and ensure timely responses to patient and family inquiries across day, evening, and night rotations.

The role involves coordinating administrative tasks, updating charts, and aiding in admissions/discharges while maintaining clear communication with nursing and medical staff.