ICU Unit Secretary — Patient Access & Admin Support

Boston Medical Center (BMC); Boston (MA); On-site; USD 25,000 - 37,000; Part time

Job summary

Boston Medical Center is seeking an ICU Unit Secretary to support front desk operations and patient/family communications. The role involves clerical duties, managing information flow, and ensuring timely responses to patient needs in a high-traffic hospital unit.

Ideal candidates will have a high school diploma and 1–2 years of clerical experience in healthcare, plus strong interpersonal skills and the ability to work with diverse staff and patient populations in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• One to two years’ clerical experience in a healthcare setting preferred.
• Excellent interpersonal and communication skills are essential.
• Ability to interact with nursing staff, patients, families and visitors in a fast-paced environment.

Responsibilities

• Provide direct patient and family information and assistance at the front desk.
• Answer and respond to telephone calls and inquiries promptly.
• Coordinate front desk/office support activities and perform department clerical duties.
• Respond to patient call lights and ensure nursing staff follow-up.
• Assist in orienting patients to the unit and distributing information packets.

Skills

Interpersonal skills

Communication

Multilingual skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Computer systems proficiency

Office equipment troubleshooting

Job description

Boston Medical Center is seeking an ICU Unit Secretary to support front desk operations and patient/family communications. The role involves clerical duties, managing information flow, and ensuring timely responses to patient needs in a high-traffic hospital unit.

Ideal candidates will have a high school diploma and 1–2 years of clerical experience in healthcare, plus strong interpersonal skills and the ability to work with diverse staff and patient populations in a fast-paced environment.