Evenings ICU Admin & Patient Services Clerk

Boston Medical Center (BMC); Boston (MA); On-site; USD 24,796 - 37,195; Full time

Job summary

Boston Medical Center (BMC) is seeking an ICU Unit Secretary for evenings, 7:00 PM–7:30 AM. This full-time role includes frontline patient and family information, front desk coordination, and clinical workflow support within the ICU unit.

Responsibilities cover answering calls, coordinating transportation, maintaining patient records, and assisting with admission/discharge activities while ensuring accuracy and compassionate service in a fast-paced setting.

Qualifications

• Excellent interpersonal skills and ability to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff in a fast-paced environment.
• Organizational skills to effectively set priorities and efficiently complete assigned work.
• Ability to apply basic administrative skills (typing, filing, telephone skills, etc.).
• Proficiency with computer software systems (Microsoft Office).

Responsibilities

• Performs a variety of direct service activities to ensure that patients and their families/visitors receive timely information and appropriate responses to their needs.
• Coordinates activities of front desk/office support services and performs clerical duties for the department.
• Answers patient call lights and ensures nursing staff is alerted in a timely manner.
• Maintains communication data and logs, including patient boarding and discharge tasks.
• Facilitates patient and family access to hospital services and coordinates transportation arrangements.

Skills

Interpersonal skills

Organizational skills

Administrative skills

Typing

Education

High school diploma

Tools

Microsoft Office

Office equipment troubleshooting

Job description

Boston Medical Center (BMC) is seeking an ICU Unit Secretary for evenings, 7:00 PM–7:30 AM. This full-time role includes frontline patient and family information, front desk coordination, and clinical workflow support within the ICU unit.

Responsibilities cover answering calls, coordinating transportation, maintaining patient records, and assisting with admission/discharge activities while ensuring accuracy and compassionate service in a fast-paced setting.