ICU Unit Secretary: Patient Flow & Front Desk (Per Diem)

St. Elizabeth's Medical Center; Boston (MA); On-site; USD 25,000 - 37,000; Full time

Job summary

St. Elizabeth's Medical Center is seeking an ICU Unit Secretary to support front desk operations, provide information to patients and families, and coordinate clerical duties in a high-velocity clinical environment.

The role emphasizes non-clinical information provision, courteous interaction with patients and staff, and active collaboration with the care team to maintain smooth unit flow.

Qualifications

• One to two years' clerical experience in a healthcare setting preferred.
• Demonstrated proficiency with computer systems and hospital information tools.
• Excellent communication and customer service abilities in a fast-paced environment.

Responsibilities

• Direct patient and family information with timely responses to needs.
• Provide non-clinical information and interact courteously with patients, families, staff, and visitors.
• Coordinate front desk/office activities and perform clerical duties; answer inquiries promptly.

Skills

Interpersonal skills

English proficiency

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

St. Elizabeth's Medical Center is seeking an ICU Unit Secretary to support front desk operations, provide information to patients and families, and coordinate clerical duties in a high-velocity clinical environment.

The role emphasizes non-clinical information provision, courteous interaction with patients and staff, and active collaboration with the care team to maintain smooth unit flow.