Patient Services Coordinator

Boston Medical Center (BMC); Boston (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Boston Medical Center seeks a Unit Coordinator for the MICU A, providing essential clerical and front-desk support to patients, families and the clinical team. You will engage in phone and electronic communications, maintain patient records, and coordinate scheduling and transportation as needed.

The role emphasizes strong customer service, organizational acumen, and the ability to multitask in a busy hospital environment while ensuring accurate data entry and adherence to hospital processes.

Qualifications

• High school education or GED required.
• 1–2 years clerical experience; healthcare setting preferred.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced hospital environment.

Responsibilities

• Greets and directs patients, families, visitors and staff in a courteous, professional manner.
• Coordinates front desk/office support and clerical duties; handles calls and inquiries.
• Manages patient information, appointments, and chart-related tasks.
• Assists in patient admission, discharge, and transfer processes as needed.

Skills

Microsoft Office

Medical terminology

English literacy

Interpersonal skills

Organizational skills

Typing & filing

Office equipment troubleshooting

Multilingual skills (preferred)

Education

High school education or GED

Tools

SEM

IDX

SDK

Job description

Boston Medical Center seeks a Unit Coordinator for the MICU A, providing essential clerical and front-desk support to patients, families and the clinical team. You will engage in phone and electronic communications, maintain patient records, and coordinate scheduling and transportation as needed.

The role emphasizes strong customer service, organizational acumen, and the ability to multitask in a busy hospital environment while ensuring accurate data entry and adherence to hospital processes.