MICU Unit Coordinator: Patient Access & Admin Support

Boston Medical Center; Boston (MA); On-site; USD 26,000 - 36,000; Full time

Job summary

Boston Medical Center is seeking an Unit Coordinator for the MICU to handle clerical duties at the nursing station and front desk. You will support patient care delivery by coordinating information flow, scheduling, and administrative tasks for patients, families, and the clinical team.

The role requires strong English communication, proficiency with hospital software (SEM, IDX, SDK), and the ability to manage multiple clerical tasks in a fast-paced environment.

Qualifications

• One to two years of clerical experience; healthcare setting preferred.
• Strong English communication and customer service skills.
• Proficiency with hospital computer systems and MS Office.

Responsibilities

• Greet and direct patients, families, visitors and staff in a courteous manner.
• Coordinate front desk/office support services and clerical duties.
• Answer phone calls and inquiries, routing to appropriate personnel as needed.
• Process patient information, appointments and discharge-related tasks.
• Assist with patient admission, discharge and transfer processes as required.

Skills

Microsoft Office

Medical terminology

Data entry

Patient/Family communication

Phone handling

Clerical work

Tools

SEM

IDX

SDK

Job description

Boston Medical Center is seeking an Unit Coordinator for the MICU to handle clerical duties at the nursing station and front desk. You will support patient care delivery by coordinating information flow, scheduling, and administrative tasks for patients, families, and the clinical team.

The role requires strong English communication, proficiency with hospital software (SEM, IDX, SDK), and the ability to manage multiple clerical tasks in a fast-paced environment.