Ice Cream Shop Shift Lead & Operations Coach

NextGig; Washington (District of Columbia); On-site; USD 42,000 - 64,000; Full time

Job summary

Jeni’s Splendid Ice Creams in Barracks Row, Washington, DC, is seeking a Full Time Team Leader to join our shop team and help run daily operations with excellence.

You will lead shifts, manage inventory and deposits, and coach Ambassadors while delivering world-class customer service and communicating with leadership to keep the shop running smoothly.

This role emphasizes reliability, flexible scheduling (openings, closings, weekends), and being a positive example for the team.

Qualifications

• Experience leading a fast-paced team in a retail or food-service setting.
• Ability to manage inventory and deposits.
• Strong focus on customer service and team coaching.

Responsibilities

• Lead shifts and ensure daily operations run smoothly.
• Manage inventory and deposits for the shop.
• Coach and develop Ambassadors; uphold service standards.

Skills

Team leadership

Inventory management

Customer service

Cash handling

Job description

Jeni’s Splendid Ice Creams in Barracks Row, Washington, DC, is seeking a Full Time Team Leader to join our shop team and help run daily operations with excellence.

You will lead shifts, manage inventory and deposits, and coach Ambassadors while delivering world-class customer service and communicating with leadership to keep the shop running smoothly.

This role emphasizes reliability, flexible scheduling (openings, closings, weekends), and being a positive example for the team.