Full-Time Team Leader

Jeni's Splendid Ice Creams; Washington (District of Columbia); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Jeni’s Splendid Ice Creams in Barracks Row, Washington, DC, is seeking a Full Time Team Leader to join our shop team and help run daily operations with excellence.

You will lead shifts, manage inventory and deposits, and coach Ambassadors while delivering world-class customer service and communicating with leadership to keep the shop running smoothly.

This role emphasizes reliability, flexible scheduling (openings, closings, weekends), and being a positive example for the team.

Qualifications

• Experience leading a fast-paced team in a retail or food-service setting.
• Ability to manage inventory and deposits.
• Strong focus on customer service and team coaching.

Responsabilités

• Lead shifts and ensure daily operations run smoothly.
• Manage inventory and deposits for the shop.
• Coach and develop Ambassadors; uphold service standards.

Connaissances

Team leadership

Inventory management

Customer service

Cash handling

Description du poste

Jeni’s Splendid Ice Creams is searching for a Full Time Team Leader to join our Barracks Row team. At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.

Full Time Team Leaders are full-time employees responsible for leading shifts and performing limited executive functions, including inventory management and handling deposits. Full Time Team Leaders act as coaches and role models for the shop team and are experts in all on-the-line operations and service functions. Full Time Team Leaders typically work variable shifts, including opening shifts, closing shifts, and/or weekend shifts. Reliable and predictable attendance is critical to this role.

Full Time Team Leaders will report directly into a Shopkeeper or Shopkeeper Apprentice and their training will be specialized around all Daily Operation functions with an additional focus on training and coaching Ambassadors and communicating up to leadership, ensuring shifts run smoothly while providing world-class customer service.