Hyperscaler Data Center Leader

Ericsson; Toledo (OH); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Stock Purchase Plan

Paid time off

Job summary

Ericsson, based in New Albany, Ohio, seeks a data center leader to build and sustain a high-performing team of technicians. You will drive onboarding, coaching, workforce planning, and operational excellence to deliver reliable data center services.

The role emphasizes safety, collaboration with Talent Acquisition, and scalable staffing for large projects. The ideal candidate brings extensive data center and IT infra experience, proven leadership, and a passion for developing future leaders in a

Qualifications

• 7+ years of experience in data center operations, IT infrastructure, or a similar technical environment.
• 4+ years of direct people-management experience leading technical or operations teams.
• Proven ability to hire, coach, develop, motivate, and retain technical talent.
• Strong workforce planning, demand forecasting, resource allocation, and shift-management skills.

Responsibilities

• Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire exceptional data center technicians in a competitive talent market.
• Lead an effective technician onboarding experience through practical training, mentoring, and early-career support.
• Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
• Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.
• Manage technician ramp-up and ramp-down for large projects while adapting quickly to changing workforce and delivery requirements.
• Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
• Champion safety, quality, compliance, and continuous improvement across all team activities and data center operations.
• Lead incident response and critical escalations through clear communication, root-cause analysis, and effective corrective actions.
• Build strong customer and cross-functional partnerships to deliver reliable and resilient data center operations.

Skills

Data center ops

People management

Workforce planning

Incident response

Stakeholder management

Safety & compliance

Communication

Job description

Ericsson, based in New Albany, Ohio, seeks a data center leader to build and sustain a high-performing team of technicians. You will drive onboarding, coaching, workforce planning, and operational excellence to deliver reliable data center services.

The role emphasizes safety, collaboration with Talent Acquisition, and scalable staffing for large projects. The ideal candidate brings extensive data center and IT infra experience, proven leadership, and a passion for developing future leaders in a