Data Center Operations & Talent Lead

Ericsson; Columbus (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

Ericsson in the United States is seeking a data center-focused Delivery Manager to build and lead a high-performing team of technicians in New Albany, OH. The role emphasizes onboarding, coaching, and strategic staffing to meet customer and business needs with a hands-on, results-driven approach.

You will partner with Talent Acquisition to recruit top talent, drive performance, and shape career paths while maintaining safety, quality, and operational discipline across all activities.

Qualifications

• 7+ years of experience in data center operations, IT infrastructure, or a similar technical environment.
• 4+ years of direct people-management experience leading technical or operations teams.
• Proven ability to hire, coach, develop, motivate, and retain technical talent.
• Strong workforce planning, demand forecasting, resource allocation, and shift-management skills.
• Working knowledge of data center infrastructure, hardware lifecycle management, and technician operations.

Responsibilities

• Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire exceptional data center technicians in a competitive talent market.
• Lead an effective technician onboarding experience through practical training, mentoring, and early-career support.
• Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
• Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.
• Manage technician ramp-up and ramp-down for large projects while adapting quickly to changing workforce and delivery requirements.
• Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
• Champion safety, quality, compliance, and continuous improvement across all team activities and data center operations.
• Lead incident response and critical escalations through clear communication, root-cause analysis, and effective corrective actions.
• Build strong customer and cross-functional partnerships to deliver reliable and resilient data center operations.

Skills

Data center operations

People management

Hiring & coaching

Workforce planning

Communication skills

Job description

Ericsson in the United States is seeking a data center-focused Delivery Manager to build and lead a high-performing team of technicians in New Albany, OH. The role emphasizes onboarding, coaching, and strategic staffing to meet customer and business needs with a hands-on, results-driven approach.

You will partner with Talent Acquisition to recruit top talent, drive performance, and shape career paths while maintaining safety, quality, and operational discipline across all activities.